Grab paper or a whiteboard and trace the path from stranger to satisfied customer. Keep boxes few, arrows honest, and handoffs explicit. Maya, a one-person studio owner, found two silent bottlenecks in thirty minutes and cut delivery time by a third.
Capture the current best-known way in a single page: purpose, trigger, steps, checklist, definition of done. Link screenshots, not essays. Ken shared his draft with a freelancer, who improved it overnight and reduced rework from hours to minutes.
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